Shipping policy

At Cozy Mall, customer satisfaction is important to us. We want you to shop with confidence. If you are not satisfied with your purchase or receive a damaged, defective, or incorrect product, please review our 7-Day Return & Replacement Policy below.

1. Return Period

Customers may request a return or replacement within 7 days of receiving the product, subject to the eligibility conditions outlined in this policy.

2. Eligibility for Returns

To be eligible for a return or replacement, the following conditions must be met:

  • The request must be submitted within 7 days of delivery.

  • The product must be unused and in its original condition.

  • Original packaging, tags, accessories, and other included items must be retained, where applicable.

  • Proof of purchase or order details must be provided.

  • The product must be eligible for return under its applicable category policy and legal requirements.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 7 days of delivery. Include your order number and clear photos or videos showing the issue so our team can review your request.

Eligible requests will be handled through an appropriate replacement, refund, or other applicable resolution.

4. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, personalization, or product-specific restrictions, where legally permitted. Any applicable exclusions will be communicated clearly on the relevant product page or before purchase.

This does not affect any rights you may have under applicable consumer protection laws.

5. Refunds

Once an eligible returned product has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method or through another legally permitted method agreed upon with the customer.

The time taken for the refund to appear in your account may depend on your payment provider or bank.

6. Return Shipping

For products that arrive damaged, defective, or incorrect, Cozy Mall will coordinate an appropriate resolution in accordance with applicable law.

For other returns, any applicable return shipping charges and conditions will be communicated to the customer before the return is arranged.

7. How to Request a Return

To request a return or replacement, please contact our customer support team with the following details:

  • Order number

  • Product name

  • Reason for the return

  • Photos or videos, if applicable

Email: hellocozymall@gmail.com

Customer Support Hours: 9:00 AM – 10:00 PM (IST)

8. Policy Updates

Cozy Mall reserves the right to update this policy when necessary, subject to applicable laws. The policy applicable to your purchase will be determined in accordance with applicable law and the terms communicated at the time of purchase.

Thank you for shopping with Cozy Mall! We appreciate your trust and are committed to providing a reliable shopping experience.